Want to return an item?

We recommend you begin the return process within 48 hours of receiving your order with the exception of discounted or sale items. All tags must be attached, and item(s) must be in new unused condition. You will need your email address and order number.

Once the item has been received it will undergo a quality review and once approved, you will receive an option of a refund equal to the amount of item(s) returned or item(s) can be exchanged for another size if chosen.

We reserve the right to refuse the return if there are signs that the item has been washed, worn, damaged or it is not up to saleable quality.

Please send your returns back to us at 84 Main Street, GORE, SOUTHLAND  9710 New Zealand,  within 7 days after receiving your order.

Thanks The CARVIN Team